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Hello all,
I'm encountering an issue with our SharePoint Online setup, involving a specific library. Over the past week, documents within this library have been losing their properties. This means the documents themselves remain, but all associated properties are completely erased. This problem is confined to this particular library and is worsening; for instance, if 30 documents lost their properties yesterday, today, an additional 10 have been affected but not repeated. It's important to note that this issue only impacts non-PDF documents we have both in library. and we are sure that this is not happening by any of the flows , everything is turned off and there is no running flows.
Upon inspecting the properties of these documents directly, they appear intact, and the version history indicates that an admin has removed these properties. However, this admin denies taking any such actions. We've sought IT support but have yet to find a solution.
Does anyone have experience with this issue or any suggestions on how to resolve it? Your assistance would be greatly appreciated.