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Power Apps - Power Apps Governance and Administ...
Unanswered

No access for some users from one day to the other (Canvasapp w. Dataverse)

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Posted on by 9

Hey there,

Background Info

 

  • Using Power Apps and Power Automate with back end as Dataverse.
  • Canvas-App is used
  • Roles are assigned 

Problem

App worked without issue (regading the login) for the last months. Yesterday two (of around 20 users) were not able to log into the app anymore. 
If they use the app-link they only end up on a white screen. Looks to me like they end up in the authentification, which is not executed properly.

AgileAlex_0-1673443370741.png

The issue disappeared this morning for a few hours and appeared again at around the mid of the day today.

Do you have suggestions how to fix this issue or some background-details?

PS: I´ve seen a post in the forum describing not exacetly the problem we face, but it has similarities. No solution had been identified there, but it was just working again at some day. 
This system-side-behaviour is not reliable, so how can we fix it once and for all in order to use it in a production-environment, in which we rely on the service?

Sincereley,
Alexander

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  • AhmedSalih Profile Picture
    6,678 Super User 2025 Season 1 on at
    Re: No access for some users from one day to the other (Canvasapp w. Dataverse)

    Hello, @AgileAlex , in your Power Platform Environment, under Dataverse, check the connections and make sure that there are no connection that need to be fixed. 

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