I have a chatbot such that when a response is given, it asks "Did that answer your question?" with a boolean yes or no response. If I respond to the question, answering yes or no it responds with a forum to give feedback. The problem then comes when I ask the chatbot the same exact question, it does not give a response to the question, it just asks if that answered the question. I've done some troubleshooting and found that it does not skip the entire topic. The flow goes to the correct topic, but when it gets to the message node, it shows that the message successfully completed, but nothing shows up in the chat.
Examples 1 -
User: I need a monitor
Bot: Here is a link to submit a request for a monitor
Bot: Did that answer your question?
User: Yes
Bot: Great! Here is a link to give feedback
User: I need a new monitor
**Should provide the link for a request again**
Bot: Did that answer your question?
Example 2 - If I do not answer the question, instead asking again before clicking yes or no, it does respond with the link -
User: I need a monitor
Bot: Here is a link to submit a request for a monitor
Bot: Did that answer your question?
User: I need a new monitor
Bot: Here is a link to submit a request for a monitor
Bot: Did that answer your question?
Ideally anytime I say, "I need a new monitor", the chatbot provides the response with a link, regardless where it is in the flow. I am relatively new to this, so any help is greatly appreciated!!
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