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Power Platform Community / Forums / Power Apps / Error message - The ap...
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Error message - The app has stopped working. Try refreshing Browser

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Posted on by 361

Hello everyone! 

 

I have a form customized by sharepoint, which results in an app, note: it is not an app. Therefore, every time I open it, it is as if I were "editing" the list, in this case the user has to click on "New" in the SP list and that way he can use the "app" or custom form.
Well, everything was going wonderfully, until two of the users reported this error message. They used it normally for 3 weeks. The message says that he has to try to update the browser, but we have already done some tests in another browser, incognito mode, etc.. and nothing

 

Joaoandrebs_0-1682175662021.png

 

Any suggestions of what it could be?

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I have the same question (0)
  • v-peijunz-msft Profile Picture
    Microsoft Employee on at

    Hi @Joaoandrebs 

     

    Please try the following ways:

    1. Clear your browser cache

    2. Try a different browser (especially when you are using chrome or Firefox may cause some incompatible results)

     

    If it still does not work, it is suggested to raise a ticket to Micrsoft by signing into the Power Platform admin center > Help+ support > New support request:
    Help + support | Power Platform admin center (microsoft.com)

    Hope it helps.

     

    Best regards,

    Sylvia

  • Joaoandrebs Profile Picture
    361 on at

    Joaoandrebs_0-1682335456101.png

    it's not working like it was before... I've already tried removing the cache, can you tell me where I can ask support for help?

     

    @v-peijunz-msft 

  • v-peijunz-msft Profile Picture
    Microsoft Employee on at

    Hi @Joaoandrebs 

     

    Please click on the Help+ support on the left navigation bar:

    vpeijunzmsft_0-1682403727460.png

     

    Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. Thanks.

     

    Best regards,

    Sylvia

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