Issue with Microsoft 365 E3 License and Power Apps Access

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Posted on by YS-20090926-0

Hello,

I have provided Microsoft 365 E3 licenses to all my employees and have integrated a Power Apps form with a SharePoint List, which everyone has access to. However, one of my employees is experiencing a license issue when trying to use the app. Despite having the correct license and access to the SharePoint List, they are unable to interact with the Power App.

Has anyone encountered this issue before or have any suggestions on how to resolve it?

Thank you in advance for your help!

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Power apps and Microsoft 365 E3 license

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Governance & administering

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Michael E. Gernaey 53,433 Super User 2025 Season 2 on at

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Hi

Please go into the Admin Center, Click on the Environment you need help with, go to the Users (right side), search for them, then run the Diagnostics on their account

it should tell you what's up.

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Ammar Zaied 97 on at

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The issue you're encountering, where one employee is unable to interact with a Power App despite having a Microsoft 365 E3 license, could be caused by several factors. While Microsoft 365 E3 includes access to basic Power Apps functionality, certain features in Power Apps (especially those involving custom connectors or premium features) may require a separate Power Apps license.

Here are some potential causes and solutions to resolve this issue:

Power Apps Licensing Limits

Cause: The Microsoft 365 E3 license grants access to Power Apps for Office apps (such as SharePoint). However, if the app uses premium connectors, environments, or features (such as custom connectors, Dataverse, or Power Automate premium features), this will require a standalone Power Apps Plan.

Solution: Verify whether your app uses any premium features. If it does, your employee will need either a Power Apps per user or Power Apps per app license to access the app. You can check licensing requirements for Power Apps in the app's documentation or consult Microsoft’s Power Apps licensing guide.

Clear Cache and Re-authenticate

Cause: Sometimes, issues with the employee's session or cache can prevent the app from recognizing the valid license.

Solution: Ask the employee to clear the browser cache, sign out of Power Apps and any Microsoft services, and then sign back in. This refresh may resolve the issue if it's related to session or token caching.

License Assignment Issue

Cause: The employee's license may not have been correctly assigned or synchronized across Microsoft's services.

Solution: Recheck the license assignment through the Microsoft 365 admin portal:

Go to admin.microsoft.com.

Navigate to Users > Active Users.

Verify that the Microsoft 365 E3 license is correctly assigned to the employee.

Try re-assigning the license or refreshing the license sync.

Check Power Apps Permissions

Cause: Even though the employee has access to the SharePoint List, they may not have the necessary permissions for the Power App itself or the underlying SharePoint list.

Solution: Ensure that the employee has appropriate permissions to the Power App and that they are included in the user roles that can access the app. Check SharePoint List permissions to ensure the employee can read and write data.

App Versioning and Updates

Cause: There may be an issue with the specific version of the Power App that the employee is accessing, especially if recent changes were made to the app.

Solution: Ensure that the employee is accessing the latest version of the app. Have them close the app and reopen it, or publish any recent changes to ensure the app's settings are up to date.

Regional/Localization Issues

Cause: Occasionally, regional issues with Microsoft's services could cause intermittent problems for some users.

Solution: Check the Microsoft Power Platform service health dashboard to ensure that there are no outages or issues in the user's region.

By following these steps, you should be able to pinpoint and resolve the issue. If none of these steps resolve the problem, you can escalate the issue by contacting Microsoft support for further investigation into your Power Platform environment.

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