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Power Platform Community / Forums / Copilot Studio / When typing Start Over...
Copilot Studio
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When typing Start Over, Yes or No question is asked. If clicked No, how can I come back to the same point topic node where user left while typing start over?

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Posted on by 71

When typing Start Over, Yes or No question is asked. If clicked No, how can I come back to the same point topic node where user left while typing start over?

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  • adilei Profile Picture
    Microsoft Employee on at

    Users who respond "no" to "Are you sure you want to restart the conversation?" get redirected back to the previous topic, because the conversation isn't being reset.

  • Umianta Profile Picture
    290 on at

    Hi @Karishma2805998 

    You can't return to the identical topic node. Nonetheless, you can reroute to "Topic" by initiating redirection from "StartOver" topic. Refer to the steps below to achieve this.

     

    Umianta_0-1713689164176.png

     

    If my response has addressed your query, kindly mark your post as Solved.

    If you found my response helpful or it provided you with a direction to proceed, please give it a Thumbs Up. Your Kudos are appreciated. You can accept multiple posts as solutions.

    If you're still encountering any issues or challenges, please don't hesitate to inform me so I can assist you further. I'm here to help.

    Cheers ,

    Umesh Khandelwal

  • Karishma2805998 Profile Picture
    71 on at

    @adilei 

    No this is not happening. When choosing No, it wont return to same topic at the node where start over was rypes. But logical it should be like that right?

  • Karishma2805998 Profile Picture
    71 on at

    @adilei , @Umianta 

    I can redirect to the topic but my requirement and on clicking NO, I wanted to come to the same point the previous topic. I want solution for that

  • Verified answer
    adilei Profile Picture
    Microsoft Employee on at

    If a question node was interrupted by the user typing "start over", when the user chooses "no", the conversation will be redirected back to the same unfulfilled question: https://imgur.com/a/lTIXPXP

     

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