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Is there capability for a "Black List" or recognition of swear words in Power Virtual Agents?

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Posted on by DS2

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Haha, hope not to have this problem once we go live - but is there any kind of blacklist that can be built in to PVA in case people type in swear words? Thanks!

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Jcook 7,783 Most Valuable Professional on at

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Hi @DS2

Great question/idea!

You could always have a trigger for those words, and do something.

Are you worried users will be swearing at your bot?

Consider creating an idea here:

https://aka.ms/pva/community/ideas

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DS2 297 on at

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Thank you @Jcook - we're sure hoping the bot is not swear-worthy (but if so, we could as you say have a trigger with a response like "now, now, that's not nice!" or similar). Topic came up in one of our weekly meets and I was curious.

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Jcook 7,783 Most Valuable Professional on at

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@DS2

Yes, haha. I am sure you could have some fun with it.

Have the Topic that triggers on bad words. The topic could trigger a Flow, and store their email in SharePoint. Then telling the user they only have 3 strikes.

And each time they do it, add a tally to their record in SharePoint haha 😂

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DS2 297 on at

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Ooh, @Jcook - I like the way you think! The possibilities are endless...

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