Hey
@chiaraalina,
thanks for your quick reply, here are my notes on your questions:
1. Did you use an entire SharePoint library as a knowledge source?
A: I utilize a SharePoint Team for the entire organization, where the complete file structure is mapped out in Documents. Within a sub-folder, I created a knowledge base for a specific agent and explored two options while adding the knowledge to the agent: explicitly selecting and naming the files, and selecting the entire knowledge folder.
2. What are the file sizes you're using? If your tenant has Microsoft 365 Copilot licenses, the file size limit is 200 MB. Without that license, the limit drops to 7 MB.
A: The file size is about 1MB. I have a Microsoft 365 Copilot License.
3. Have you tested with a different SharePoint library just to rule out file-specific or indexing issues?
A: Yes, the issue spans across different agents with various knowledge sources and folders.
4. Did you verify that your files are in a supported format? Supported types are listed here:https://learn.microsoft.com/en-
us/microsoft-copilot-studio/nlu-boost-node#supported-content
A: Sure, the file format is .docx and .pdf. In some .docx is Markdown-Text, because it isn't available yet, unfortunately.
5. Also worth reviewing the known SharePoint limitations in Copilot Studio:
A: Thanks for this resource! I checked every point, but none are relevant to my case.
What I have also tested now: I exported the solution and imported it into the default environment. The problem exists here as well, but for some reason, it also shows me the correct debug information in this environment, as seen in the second screenshot.
