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Interactive Experience Dashboard Tiles - Define Fields used when expanding tile

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Posted on by DanW

In the dashboard, when you have tile in "Other Queues and Views", when you click on the tile you get a list of all records in that view. By default I am seeing just the primary field and created on date. Can you change which fields are in this list? I have updated every view and form to have the additional fields, but none of them affected this.

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v-yutliu-msft Microsoft Employee on at

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Hi @DanW ,

Could you upload your screenshoots again?

I do not find your attachments.

If you could describe your issues with your pictures, it will be better.

Best regards,

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DanW 28 on at

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Please see this link from MS documentation
https://docs.microsoft.com/en-us/dynamics365/customer-service/media/interactive-dashboards-multi-stream-tiles-flyout-csh.png

The fly-out menu uses 2 fields, in this instance it appears to be case subject and created date. I am trying to figure out how to change which fields are used in the fly-out. I am certain it is possible, but I can not figure out how to configure this.

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Charles Seguin 401 on at

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Hello @DanW & @v-yutliu-msft !

I was wondering if you ever had found a solution to this issue. In my case, the worst possible field appears : the URL of the record's image, as shown below.

Thanks!

Charles

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