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Strange CoPilot Studio system error suddenly coming from today

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Posted on by RM-25090435-0

I have built a few CoPilot Studio based custom Chatbots where I had enabled & turned on "Generative (preview) - Use generative AI to respond with the best combination of actions, topics, and knowledge." and used Plugins Actions to connect with other systems and it was working perfectly fine & returning all data as expected. However, all of the sudden from yesterday night I had started getting the following error message even though I have not made any changes.

Sorry, something went wrong. Error code: SystemError. Conversation ID:
42a5cc88-bba3-49ac-8552-404f66060aea. Time (UTC): 9/25/2024 4:45:21 AM.

Getting same error message for all chatbots that I have developed where I turned on "Generative (preview) - Use generative AI to respond with the best combination of actions, topics, and knowledge." and used Plugins Actions. However where I have used classic custom topics, that's working absolultely perfectly.

**** even one quick obsevation. the moment I turned off "Generative (preview) - Use generative AI to respond with the best combination of actions, topics, and knowledge." , error is not showing however in that case Plugins Actions are not working.

This is really strange. Is this some issue with Microsoft CoPilot Studio "Generative (preview) - Use generative AI to respond with the best combination of actions, topics, and knowledge." because of which I am getting this error? Kindly suggest & fix immediately as this is impacting us a lot.

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JM-25091157-0 7 on at

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Getting the same error, any updates?

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RM-25090435-0 4 on at

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Can someone please confirm that something is down at Microsoft end like the Generative AI engine in CoPilot Studio because of which NLP based conversation (through Plugins) are working..

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SummitKumar 69 on at

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If you are using power automate as action , could you replace Skills with Power Virtual agent and retry? I had issue recently where it stopped working and had to replace Skills with Power virtual agent as trigger phase and it started working

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Vinoth Selvam 1,590 Super User 2025 Season 2 on at

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Yes, I can also experience this kind of sudden behaviour at times. The only way i was ale to resolve is by Refershing it multiple times. Finally i deleted that particular step and recreated again. It happened again after couple of days and i was forced to do the same.

Hope Microsoft knows the bug and works on it.

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