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Hi there,
Simple things make things better.
When using PVA with Dynamics 365 Customer Service or just PVA itself, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.
Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.
The actual options in a multi choice answer looks like this at the moment.
If the developer of PVA could easily change the css to:
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Report.react-film__filmstrip__list { display: block !important; word-wrap: break-word !important; }
.react-film__filmstrip__item { padding-left: 0 !important; }
.react-film__filmstrip__item { padding-right: 0 !important; }
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