Unanswered

Analytics showing as blank and all 0's

(0) Share

Report

Posted on by CraigWG

Hi all,

I have created a bot in teams that has been released to the business, when it was in dev the analytics were working fine but not people are using it (and I know they are) there are no analytics. I've tried re-publishing etc. and no luck. Has anyone got any ideas?

Thanks,

Craig

Categories:

Bot analytics

I have the same question (0)

All responses (4)

Answers (0)

CU22081450-0 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Hi @CraigWG ,

The analytics is not in real time.

Did you wait for 6 hours? After 6 hours, the chat transcript will be stored in the database and also, maybe the analytics will be store on the dashboards.

If it is not showing properly, try to wait 24 or 48 hours after that, we have some delay to apply everything.

Was this reply helpful? Yes No
CraigWG 5 on at

Like (0)

Report
Copy link

Link copied!

Hi @renatoromao,
It went live to the business on Monday and we're had no analytics since then 😞

Craig

Was this reply helpful? Yes No
Jandrews 2 on at

Like (0)

Report
Copy link

Link copied!

We are having the same problem. Was this ever resolved for you @CraigWG

Was this reply helpful? Yes No
CraigWG 5 on at

Like (0)

Report
Copy link

Link copied!

I'm afraid not; the uptake was low (based on s survey), so we stopped using it.

Was this reply helpful? Yes No