I created a custom action using a Power Platform licensed connector. I defined the action well, with plenty of text so that the context would be well defined to the AI, and whenever I try to test from the test button, or going to Copilot for Microsoft 365 after publishing I can't seem to have it triggered.
I then tried to use licensed connectors like FreshDesk and GitHub, same thing. I'm unable to have the AI using these actions to gather more information. If I ask something simple like: "In FreshDesk, what is the status of ticket #12345". It will only look in SharePoint and email, and never call the actual actions defined. I guess I'm missing something, how can I have custom actions triggered from Copilot for Microsoft 365 without creating a custom Copilot?
Thank you,
Louis