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Storage - Billing Question

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Posted on by sai99

Hi Folks,

We purchased the PowerApps Portal license to host our app. When I am trying to move the environment from Trial to Production, I am getting an error:

We are enabling approx. 500 users to upload files up to 10MB each which will be stored in Notes entity. The CDS & Portal may need 1.5GB of storage. Am I getting this right? Is it true that there is 0 MB of storage with license purchase? I just can't believe it that it is 0MB with license purchase.

Please advise on the storage situation.

Thanks,

Sai

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sai100 4 on at

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Re: Storage - Billing Question

Hi Mark, Thanks for your reply. We are doing the same trying to get support from Billing. But the response is slow. Multiple deflections and the person said they would reach out in 30mins but it is more than 1hour past the 30mins ...!!! So overall billing support is a challenge after taking making the payment 3 days ago
MarkBiggerstaf Microsoft Employee on at

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Re: Storage - Billing Question

Hello Sai,

I'm going to assume the environment itself is already converted to production and this isn't a storage issue with the instance.
You need two license types for every PA Portal. The minimum is 100 logins and 50k page views per portal.

If you have both of these licenses and are still seeing this error, I would recommend contact the Billing Support team or opening a Support case. I am not allowed to collect tenant specific information on the public forums.

Please let me know if you have any questions or concerns.

Thanks,

Mark Biggerstaff
Dynamics Support
sai100 4 on at

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Re: Storage - Billing Question

Hi Mark,

We purchased below license (attached).

However, we are getting the below storage error while migrating from Trial to Production (attached)

Thanks,
Sai.

ms_issue2.png

ss_1.png
MarkBiggerstaf Microsoft Employee on at

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Re: Storage - Billing Question

Hello,

I not aware of any storage that is included with the Power Apps Portal Capacity licensing.
I outline what the Capacity licensing is in this thread:
https://powerusers.microsoft.com/t5/Power-Apps-Portals/PA-Portals-Licensing-questions/m-p/493006/highlight/false#M904

If you have additional licensing questions, I invite you to contact our Billing Support team.
Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday.
Technical support is provided in English 24 hours a day, 7 days a week.
Admins, have your account details ready when you call.
In the United States, call 1 800 865 9408.
In Australia, call 1 800 197 503.
In Canada, call 1 800 865 9408.
In the United Kingdom, call 0800 032 6417.
Thanks,

Mark Biggerstaff
Dynamics Support

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