web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / Dynamics Customer Voic...
Power Apps
Unanswered

Dynamics Customer Voice data missing from the Dataverse.

(0) ShareShare
ReportReport
Posted on by

I have been having a data connector / data loss issue between Dynamics Customer Voice and the Dataverse when connecting to the Dataverse via PowerBI. 

 

Up until 2 days ago everything was working well. Survey data from Customer Voice was getting stored within Dataverse and was accessable via the connector within PowerBI. PowerBI dashboards were on scheduled refresh. The environment being used for this is/was the generic one within our tenant. 

 

2 days ago I noticed the numbers in dashboards going down. When I checked the Datverse entitiy table within PowerBI all the Project data from Customer Voice has dissapeared, despite no changes to any permissions or environment setup. When I check the Customer Voice application all the data is there. When I check the contact and activity entities within the Dataverse all the data is there - but the projects, surveys, questions all show blank tables. 

 

The only project within the Dataverse that shows using the PowerBI connector is the generic one that comes as part of Forms Pro / Customer Voice. If I create a new project then this does appear within the Dataverse entitiy table. 

 

Does anyone know of any system changes over the last 2-3 days that might have caused this, and more importantly have any suggestions on how I can get that data from the Customer Voice application back in to the Dataverse? 

 

I have the same question (0)
  • EricRegnier Profile Picture
    8,720 Most Valuable Professional on at

    Hi @Anonymous,

    I know this dates to a while ago but have you resolved the issue? The typical scenario where this can happen is due to some security role changes, or record owner change that affect the accessibility of the data. 

    I would also suggest opening a ticket at Microsoft at: https://admin.powerplatform.microsoft.com/support

    Cheers

  • Verified answer
    Community Power Platform Member Profile Picture
    on at

    Hi @EricRegnier

     

    Thanks for the reply. The issue did get resolved, but it was difficult to know how it happened. Records started to slowly appear back in the Datverse, and then after 1-2 days everything was there. The problem has not resurfaced since, so hopefully that is the end of it. 

     

    Thank you for the reference link. I will review that. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Leaderboard > Power Apps

#1
WarrenBelz Profile Picture

WarrenBelz 717 Most Valuable Professional

#2
Michael E. Gernaey Profile Picture

Michael E. Gernaey 329 Super User 2025 Season 2

#3
Power Platform 1919 Profile Picture

Power Platform 1919 268

Last 30 days Overall leaderboard