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Session Id : ayPRofamJq2vbE7fpsSfvJ
Power Platform Community / Forums / Power Pages - Power Apps Portals / Footer is not displayi...
Power Pages - Power Apps Portals
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Footer is not displaying in one environment(required behavior) but its displaying in dev environment after moving the data from the other environment to dev

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Posted on 12 Nov 2021 14:59:13 by Community Power Pla...

Hi.

 

  I have a weird situation here.

 

I have Customer self service portal changes in one of the higher instance. I just moved those data to dev environment. After moving the data am able to see Footer in the portal which is not displaying in the higher instance(which is a required behavior). I do not want to display the footer in dev environment as well. 

 

I have verified the bootstrap.min.css , theme.css and other content snippets but its exactly the same as in higher instance. I dont know whats making it to display in dev environment.

 

Any help would be really appreciated.

 

Thanks

Geetha 

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  • Verified answer
    MarkBiggerstaf Profile Picture
    MarkBiggerstaf Microsoft Employee on 12 Nov 2021 at 15:53:09
    Re: Footer is not displaying in one environment(required behavior) but its displaying in dev environment after moving the data from the other environment to dev

    Hello Geetha,

     

    The Footer template is configured in the Website Record.  Please see the screenshot below.  Anything in that template should display on the page.

     

    MarkBiggerstaf_0-1636732119705.png

     

    However since you are seeing a different behavior after the migration, we have to consider that the migration itself failed.  If it were successful, we should have the same portal in both environments.

     

    There are several tools to perform this action, but we recommend using the Configuration Migration Tool.  Please be sure to use the correct schema.

    Migrate portal configuration - Power Apps | Microsoft Docs

     

    If you are still having issues, I would recommend opening a support ticket for further investigation.

    Get Help + Support - Power Platform | Microsoft Docs

     

    Thanks,

     

    Mark Biggerstaff

    Power App Portals / Dynamics Support

  • ragavanrajan Profile Picture
    ragavanrajan 7,036 Most Valuable Professional on 12 Nov 2021 at 16:34:51
    Re: Footer is not displaying in one environment(required behavior) but its displaying in dev environment after moving the data from the other environment to dev

    Hi @Anonymous 

     

    As @MarkBiggerstaf  mentioned please check the footer template. 

    Just one thing which I would like to highlight here. Check portals versions in dev and prod environment. It should be the same. If any of the portals is not upgraded then you may miss some of the functionality unless the wrong schema file or migration failed. 

     

    ------------

    If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

  • Community Power Platform Member Profile Picture
    Community Power Pla... on 15 Nov 2021 at 05:53:56
    Re: Footer is not displaying in one environment(required behavior) but its displaying in dev environment after moving the data from the other environment to dev

    @MarkBiggerstaf  Thanks a lot for the solution. As am new to Portal what i did was, while migrating i dint choose Websites as it would overwrite the domain URL which i dint want. As part of Websites as u showed header and footer templates were different. This was causing the problem. It worked when i changed the templates accordingly. 

    Thanks much. I really appreciate ur help 🙂

     

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