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Users can open model app "pages" I send, but cannot open the model app itself?

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Posted on by SmithUser25

Hi -

We published a model driven app, and I can share individual navigation pages that the user can interact with, but when I share the overall app link, the user sees the pop-up:

"The app URL wasn’t found or you need permissions to open it. Please check the URL and try again, or contact your system administrator"

We created User Teams and assigned Teams to Business Units. Each person also has a security role. The app is shared to each of the security roles.

Any suggestions?

Thank you !

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Microsoft Dataverse with Power Apps

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365-Assist 2,324 Moderator on at

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I assume you have created a customised Security role. When this happens to me I compare my Security Role to the standard "System Customizer" Role.

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SmithUser25 25 on at

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Yes, we have 3 custom security roles. Each has different level of access to Business Units data.

Good idea to compare to another role. Since this role will not need to customer the envt, but be able to use the app, at which role should I look to compare to the User can launch the apps and see all navigation pages from the UI url link?

It is the oddest thing that Users can open each Navigation page UI if I send the individual page URL, but cannot see the overall app or launch the app / see the app listed.

Thank you !

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ChrisPiasecki 6,422 Most Valuable Professional on at

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Hi @SmithUser25,

You must ensure your security roles have Read access with global scope to the Model-Driven App privilege (under the Customizations tab). More info documented here.

The Basic User security role is a good starting point. It's generally recommended to clone that role and then add other privileges per your needs.

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SmithUser25 25 on at

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Thank you. Actually yes to both. Cloned the basic user and made sure model app privilege was selected under customizations. it has to be a setting somewhere under permissions and privileges that we missed.

I found out he created owner teams instead of access teams…. would any of that make a difference? (Business unit security is also not working)

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SmithUser25 25 on at

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After trying several different options, Plus finding some errors in some other work, I cleaned them out and did what you suggested. I actually used the system customizer role and changed the core records (acct) , business management records (BU) and custom entities to the business unit levels that I needed …. and it works. Still having a little problem with business unit access on other custom entities but getting much closer.

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