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How to view the User Id of the User in user- to-bot conversation Analytics

Posted on by 15

Hi,

I need to see the user Id of the user in user - to - bot conversation who used the bot in power virtual agents analytics.

Can anyone help me on this.

 

Thanks in Advance!

  • Expiscornovus Profile Picture
    Expiscornovus 1,708 on at
    Re: How to view the User Id of the User in user- to-bot conversation Analytics

    Hi @hemajm,

     

    Conversations are stored in Dataverse in the Conversation transcript table. There should be a Content column which has a json value of the conversation. Within that value you can look for activities and the from field where the role equals to 1.

     

    Below is some documentation about that Content Field:

    https://learn.microsoft.com/en-us/power-virtual-agents/analytics-sessions-transcripts#content-field

     

    From field
    The id can be used to calculate the number of active users that are interacting with the bot if the canvas is passing in a unique ID of the user. If the canvas doesn't pass an ID, a unique ID per conversation is passed.
    For security and privacy, the ID is hashed before it's written to the transcript.

     

     

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