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Power Platform Community / Forums / Copilot Studio / Transfer call from one...
Copilot Studio
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Transfer call from one Copilot Studio agent to another Copilot Studio agent

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Posted on by VN-22012302-0
Hi,
 
I wasn't able to find a topic related to my question (sorry if I didn't search properly).
 
I'd like to create a few Copilot Studio voice agents:
  • first agent to start conversation and play a few specific messages
  • second agent to receive information from first agent (e.g.: CLI, DNIS, etc) and authenticate caller against a customer backend
  • third agent to find out caller's intent (why called) and play specific messages as per data received from second agent
  • fourth agent to end the conversation
 
Please let me know if it is possible above scenario and if it is, how?
 
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I have the same question (0)
  • Artur Stepniak Profile Picture
    Artur Stepniak 1,539 Super User 2025 Season 2 on at
    Hello,
     
    why splitting and complicating this to 4 agents? The requirements could be fully implemented by creating one chatbot. You can leverage topics to split the functionalities, depending on your needs.
     
    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
     
    Best regards,
     
    Artur Stepniak
    Interested in GenAI? Visit my site!
  • VN-22012302-0 Profile Picture
    VN-22012302-0 on at
     
    Thanks for response.
     
    I need to split in multiple agents (bots) as each of them is used by other applications.
    Including the authentication bot in each application can be a solution but I prefer to chain from one agent to another if possible.
     
    Example:
    • start conversation (used by different applications)
    • authenticate (used by different applications)
    • collect caller's intent (this is one of the applications)
    • end conversation (used by different applications)

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