Power agent / Dynamic content in flow

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Posted on by adrian-m

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Hello,

I am brand new to power Apps and Agents. I am currently trying to create a tech support chatbot and I am trying to figure out how to take info from the user and put it in an email.

I have created a flow to send an email and the chatbot triggers it ok - the email gets sent.

The problem I have is getting the bot to pass user submitted info into the email.

In the flow, I am selecting the "ad dynamic content" and I'm expecting to see the variables from the bot but there's nothing available.

The flow and bot are in the same environment and solution - what am I missing?

Thanks,

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Expiscornovus 33,388 Most Valuable Professional on at

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Hi @adrian-m,

Can you share a couple of screenshots of your current setup (pva topic and flow) and show us which variables you are exactly missing in the flow?

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adrian-m 133 on at

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So the "To" address will always be the same. I want to gather responses from the user and put them in the body of the email.
For the sake of the test I have just made a single question asking for the users email address, saved as VarEmail.

When looking at other peoples examples, they just seem to click dynamic content and they can choose field they want from the agent

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Expiscornovus 33,388 Most Valuable Professional on at

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Hi @adrian-m,

You can add an text input variable in the flow trigger action. In the bot you can map your varEmail to that text input variable. After that you can use it as dynamic content.

Below is an example of such a mapping.

1. Input and output in your flow.

2. Mapping to input of flow with your variable.

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adrian-m 133 on at

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It works! Thanks!!

although I am very confused what the logical steps are lol.

So first of all I have to add an input in the flow trigger. I then return that input back to the agent with the return value node.
Then in the agent, in the flow action, I map the input from the flow with inputs from the agent?

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adrian-m 133 on at

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Expiscornovus 33,388 Most Valuable Professional on at

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Hi @adrian-m,

Great to hear that it works.

Maybe my explanation wasn't that clear 😁. Microsoft also has a nice document about this setup which might help?

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow

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