Copilot Studio

Error when attached knowledge as file

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Posted on by Bjon

Hi,
Does anyone encounter this error? when trying to add files to knowledge base?

What are the possible cause as this error is not detailed enough to say where are the problem.

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Artur Stepniak 1,539 Moderator on at

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Hello,

what file are you trying to add? It seems that probably the file that you're attaching is corrupted - it cannot be indexed somehow. Or if it's a PDF with an image - it's not supported yet. See docs: https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-add-file-upload.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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Bjon 61 on at

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Not just PDF, any attachment. I created a word document on purpose and I just type 'ABCD' for the content. Same error. It just does not allows me to atatched any files.

It works the the same PDF if it save it in the sharepoint drive and Copilot read from the folder. But I need some topic to point to specific documents as reference.

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Artur Stepniak 1,539 Moderator on at

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Hello,

seems like an error related to an agent itself. Have you tried to recreate it and upload the files?

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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Bjon 61 on at

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I have quite a few Agents in my Copilot studio.

None of them able to upload file as knowledge base.

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Artur Stepniak 1,539 Moderator on at

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Then I don't know what's happening, to be honest. I'm able to upload the files to the chatbot. Maybe try to switch the web browser?

Best regards,

Artur Stepniak

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