Triggering Copilot Studio Agent by incoming E-mail is not working

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Posted on by LiamDeck

Hello everyone,

If I create an autonomous agent in Copilot Studio and set it up to receive an email as a trigger and use the standard flow for this, the flow cannot transfer the data to Copilot and runs into a ‘NotImplemented’ error.

However, if I manually execute the trigger again in the Studio, the agent can reply to my email.

What is the reason for this and how can I fix it?

Thanks in advance!

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi LiamDeck ,

Can see the error message specified in your screenshot - The Response is not in Json format.

Please check if the prompt is getting the proper Json format.

Thanks.

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LiamDeck 21 on at

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This is the complete raw output of the action:

{ "statusCode": 501, "headers": { "Strict-Transport-Security": "max-age=31536000; includeSubDomains", "x-ms-islandgateway": "GA00000ED", "x-ms-ppapigateway": "GA00000ET", "x-ms-gateway-clusters": "prdil109neu", "mise-correlation-id": "494b6c4b-89b8-48cb-93ad-66d85c166c07", "X-XSS-Protection": "1; mode=block", "X-Content-Type-Options": "nosniff", "x-cci-diagnostics-traceid": "0HN7OOM3JVA5V:00016071", "x-ms-pva-engine-routing": "prd-prod-mt-eu-109-neu", "x-servicefabric": "NoRetry", "x-ms-service-request-id": "45dd171d-7a6f-4b3e-8692-23a645ca57b6", "x-ms-correlation-id": "7af68f19-f3b1-45c5-ab35-52daa20d8180", "x-ms-activity-vector": "00.01.IN.3H.IN.07.IN.16.00", "Server-Timing": "x-ms-igw-upstream-headers;dur=27.2,x-ms-igw-req-overhead;dur=2.7", "x-ms-environment-id": "f742b429-2ff2-ebb0-b6d3-fd5eed45e855", "x-ms-tenant-id": "ee920d54-46e4-4e1e-aa99-6d010a689325", "x-ms-dlp-re": "-|-|-", "x-ms-dlp-gu": "-|-", "Timing-Allow-Origin": "*", "x-ms-apihub-cached-response": "false", "x-ms-apihub-obo": "false", "Date": "Tue, 05 Nov 2024 18:02:45 GMT", "Content-Length": "281", "Content-Type": "application/json" }, "body": { "error": { "code": 501, "source": "flow-apim-europe-002-northeurope-01.azure-apim.net", "clientRequestId": "7af68f19-f3b1-45c5-ab35-52daa20d8180", "message": "The response is not in a JSON format.", "innerError": "Cannot read server response." } } }

I don't know what the problem with the JSON format is. This is the flow, that was automatically created when I added the Email trigger in Copilot Studio. I did not customize the flow. I think it's pretty strange that it's working if I test the trigger in the studio, but the flows in Power Automate are running for 4 hours until they fail.

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Dmorty 3 on at

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I have an identical issue. Flow cannot send prompt to copilot for processing.

Have you already found a way out of the problem?

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TD-06121916-0 2 on at

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Is this issue still persisting for you? I am using the same trigger and have not run into this issue.

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