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Copilot Studio
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How to use Entities and Generative Answers together in PVA

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Posted on by din_1212

I have created a chatbot where I am using Entities as well as Generative answers. For the generative answers I have added data sources as one of our online site and internal sharepoint sites. My ultimate goal is whenever user enters a query if that query contains information related to entity then it should get the answer from Power Automate. suppose if it is related to general query then Azure OpenAi/Generative answers should give answer to the query. I have created Generative answers query in one topic and Entities related thing in another topic. If i test individually it is working perfectly. Now i want to combine it to one topic or keeping them as is anything is fine. If user enters the query and if that contains Entity related then bot should get reply from Power Automate otherwise reply from Generative Answers. 

Any ideas would be highly appreciated. 

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  • abhi_r Profile Picture
    abhi_r Microsoft Employee on at

    hi @din_1212  I am assuming you have only 1 topic to capture all the queries with the entities and make the Power Automate call? In that case, you can set up a topic in a such a way that it captures the user query, always looks for all the entities first and makes the call to Power Automate action and returns the answer. After this action call, add the "Generative Answers" node and look for answers from the website in the same topic or turn ON the conversation boosting system topic. If the entities are not found in the first step, the power automate will not return any answer, then the generative answers will kick in and return the answers from the website based on your flow. 

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