Answered

SessionInfo always has an outcome of "None"

(0) Share

Report

Posted on by Redbird

The Analytics data we saw on a PVA did not appear to be accurate so I took a look at the conversationtranscripts on the server (btw, I'm a Sys Admin on the PVA server).

It looks like every conversationtranscript record on the server has a SessionInfo (in its content field) along the lines of:
{
"valueType": "SessionInfo",
"id": "0",
"type": "trace",
"timestamp": 1679931659,
"from": {
"id": "",
"role": 0
},
"channelId": null,
"value": {
"startTimeUtc": "2023-03-27T15:38:39Z",
"endTimeUtc": "2023-03-27T15:40:59Z",
"type": "Unengaged",
"outcome": "None",
"turnCount": 39,
"lastTriggeredIntentId": null,
"lastUserIntentId": null,
"impliedSuccess": false,
"csatScore": null
}
}

Note: type:Unengaged, outcome:None, impliedSuccess:false

Is there some other flag that needs to be flipped on for values to be populated?

Categories:

Bot analytics

I have the same question (0)

All responses (2)

Answers (1)

Sort by

Verified answer

mboninco Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

@Redbird

The outcome will always be none for unengaged sessions. For the outcome to be populated (with one of three possible outcomes), the session must become engaged by either a non-system topic or the Escalate topic being triggered/called

From the null entries for lastTriggeredIntentId and the lastUserIntentId, it looks like the user who is interacting with the bot may not be triggering any content.

-- Mike Bonincontri

Was this reply helpful? Yes No
Redbird 59 on at

Like (0)

Report
Copy link

Link copied!

Thanks so much Mike.
This explains exactly what we are seeing.
Our setup is that we are actually using the Fallback topic (system again), to direct questions to a LanguageStudio back-end via an intermediate service (powerautomate -> custom connector -> service -> LanguageStudio).
Essentially, this renders the default Analytics useless to us.

Was this reply helpful? Yes No