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Copilot studio / PVA keep asking to sign in.

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Posted on by SamirPathak

I am building a PVA Bot in copilot studio and using OAuth2 Authentication and SharePoint as Data source. Bot keeps asking me

"Hello! To be able to help you, I’ll need you to sign in" even after entering validation code.

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PVABotsignin.png

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adilei on at

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Is your sign in topic triggered somehow? For example, is there a topic redirecting to sign-in?

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SamirPathak on at

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Hi @adilei The behavior is inconsistent and singin works sometime or if delate and recreate bot. However I am not seeing issue when accessing BOT from teams.

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adilei on at

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Where are you seeing this behavior? On the testing canvas? A custom website?

Also, did you set up SSO for Teams or simply published your copilot to Teams?

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SamirPathak on at

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Both testing canvas and test website option from copilot studio. No i have not set up any sso , just published in teams channel.

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adilei on at

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Can you share the app registration details and copilot authentication settings?

SSO in Teams or Web requires a specific setup, otherwise it's not going to work:
1 .Configure single sign-on for the Microsoft Copilot Studio app in Teams - Microsoft Copilot Studio | Microsoft Learn,

2. Configure single sign-on with Microsoft Entra ID - Microsoft Copilot Studio | Microsoft Learn

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SamirPathak on at

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@adilei its still keeps asking to login in testing canvas. Asking to copy validation code. Upon entering validation code again asks To continue, please login

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adilei on at

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Maybe your sign-in topic is getting re-triggered? Can you switch tracking to "on" and verify?

Also, can you share a screenshot of your copilot's security settings with the sensitive details removed?

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Evaneezy1 21 on at

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Yeah, I've meticulously followed the instructions for setting this up in our tenant and can confirm. It does not work

Screenshot 2024-0...

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saraxcopilot 47 on at

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Hello, were you able to find a solution? I'm facing the same issue now

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citron-truc 394 on at

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Hello,

I had something similar but solved it in the following way :
- The error was triggered because I had a topic that triggered on each input that would intercept the user question and use generative AI to solve it.
- When I sent my code to validate my login, the message was triggered by the topic described up above.
- Since I wasn't logged in, the generative answer node would fail (I couldn't access charepoint).
- Since I failed, the copilot restarted the login operation.

And so on...

Try checking that you have no topic that intercepts your login credentials (exemple : topics which trigger on every input) and try to check that you are not using login info before logging the user in (example : saying "hi [username]" before you even know the username.

Hope it helps.
Have a great day.

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