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sessions paid

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what will happen if we exceed the 2000 sessions paid?
* automatically bill another 1000 session?
* PVA works slowly or does not work?

  • Verified answer
    Pstork1 Profile Picture
    Pstork1 1,997 on at
    Re: sessions paid

    This is a quote from the licensing guide on enforcement of billed sessions limits.


    Overage handling
    While occasional and reasonable overages will be tolerated, customers exceeding purchased capacity
    should adjust their purchase quantity per standard Microsoft terms to remain in compliance.
    Comprehensive monitoring, reporting and alerting mechanisms will be instituted to assist customers with
    managing Power Virtual Agents capacity. More stringent technical enforcement (including service denial)
    will result for usage that is significantly over the purchased capacity


    So exceeding the limit occasionally will be ignored.  But if you do it every month MS expects you to adjust your session count up or they will take action. But the purchase doesn't happen automatically and PVA does continue to work without a slowdown, until it becomes a chronic problem.

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