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Searching Incident via ServiceNow Power Automate Connector

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Posted on by rajaniesh

Hi,

I have created a flow template that makes the Service Now Incident ticket. Now once the ticket is created I want to search the ticket in ServiceNow for the incident number. How to achieve it with ServiceNow Power Automate Connector. I am struck up with Encoded query and how it works in Power Automate Connector.

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Rajaniesh

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HenryJammes on at

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Hi @rajaniesh,

The ServiceNow API operators and syntax is documented here: Operators available for filters and queries (servicenow.com).

I was able to retrieve the detail of active requests with a matching Number using this:
active=true^number=

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Expiscornovus 33,417 Most Valuable Professional on at

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Hi @rajaniesh,

Can you share one (or a couple) of screenshots of what you have setup so far. Ideally one from your Topic setup in PVA and one of your Power Automate flow which interacts with ServiceNow.

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