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Add a variable within a trigger phrase

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Posted on by ezequiel Microsoft Employee

Is it possible some how to include a variable within a Trigger question? Something like "Who are the resources in Brazil?"

This question triggers the corresponding topic and also has the "Brazil" variable embedded to be used in a Flow.

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Ezequiel

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Topic creation & management

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CU22081450-0 Most Valuable Professional on at

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Hi @ezequiel ,

Unfortunately, not yet.

But you can do a workaround and will work well for you 🙂

1- Create a new entity (PVA Portal >> Entities)

2- Inside your entity, insert the name, description, and inside the options (items, rows) like the countries: Brazil, United States, etc.

3- Inside your topic, create a new question at the beginning of the topic using your Entity and change the variable name.

4- When your user sends some phrases and starts this topic if the chatbot understand one country inside the phrase, will get this answer and not show the question to the user (will skip the question if the chatbot find Brazil, United States, or something like that configured inside the entity)

I hope to help you!

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ezequiel Microsoft Employee on at

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@renatoromao this helped! I tried it and it worked as expected. The only concern is that when I asked "Who are the resources in Brazil?" the bot first asks to confirm the Topic that should be triggered and once confirmed it recognizes "Brazil" and continues as expected. Is there a self-learning experience in the bot, meaning that once I confirm once or a couple of times that that is the correct Topic it won't ask again over and over?

Thanks

Ezequiel

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CU22081450-0 Most Valuable Professional on at

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Great, @ezequiel !

Unfortunately, no. Today the chatbot doesn't recognize after the same choices selected.

Maybe you have some topics with similar trigger phrases like "Who are the resources in Brazil", "resources", "who are", or something like that.

I recommend you define different phrases and words inside the topics for your bot to understand better which is the best or right topic.

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jcody 6 on at

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It would be great if this was a feature
To use Wildcards inside trigger phrases

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