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How can end-users “switch account” for connectors in a PowerApps Canvas App

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Posted on by Aferland

I have a canvas app that includes a few connectors (DevOps, BusinessCentral, MS Teams, PowerBI).

Once my users connect to the application initially, they get a dialog like this to provide permissions and switch accounts :

Once they have entered their information and gave the permission, they are redirected to the app. Everything is fine.

How can they proceed if they need to change the account they used initially to connect to the app? I tried everything (another browser, incognito session, cleared cookies, etc) it does not work, they are still logged in with the original credentials.

Where do the users have to go to change their connections authentication information?

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Building Power Apps

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Jeff_Thorpe 6,085 Super User 2024 Season 1 on at

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You could try going to the Power Apps portal page > Data > Connections and then find the connection and click on the three dots > switch accounts and see if that works.

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Aferland 4 on at

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For some reason the user does not have access to this section even after we have shared the app with him.

In fact he doesn't even have access to the environment.

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Sunil-Narnaware 681 on at

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Have you found the answer to this solution? I'm in the same boat

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CU07080701-0 on at

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Also looking for this solution, interested to know if it is possible to achieve this with e.g. Edit Connector Role Assignment ref: Power Apps for Makers - Connectors | Microsoft Docs

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DilKry 23 on at

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I actually found the solution and it was not in the place I would have thought to look. Have the user download the mobile app for either iOS or Android. Log in with your work account. On the list of the apps, there is an "i" in a circle to the far right. Here you can change the user connection for that app. Would not have thought this would have been in the mobile app.

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reneechapa 9 on at

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DilKry I could kiss you!! This one comment from 2 years ago has saved me and my whole organization.

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Mohandar 76 on at

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That works like charm, I had power app on my iPhone. There was i next to my published app tap on it and changed the connection account.
but still not working from my desktop any help will be appreciated.

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reneechapa 9 on at

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Yes we had to contact Microsoft support to fix the issue entirely. It was time consuming but they were able to reset the app so we could start over and then when logging in again for the first time, make sure you use the correct email before you "allow" permissions

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Karintie 17 on at

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Yes, would be nice if the same feature existed on the desktop, but very happy that it works.

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Karintie 17 on at

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You can vote on the Idea Switch account for Connection on Power app · Community (powerapps.com)

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