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Power Platform Community / Forums / Copilot Studio / Couldn't send message ...
Copilot Studio
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Couldn't send message to user. Code BadArgument

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Posted on by 3,273

Hi there. 

Quick question?

I am able to get the adaptive card from the bot. But one of the users is getting this message

 

{"id":"","messageLink":"","error":"Couldn't send message to user. Code BadArgument, Message: Failed to decrypt conversation id RequestId : d0999a4b-f612-4600-85e8-e81ab1f6026d"}

 

sajarac_0-1651754419052.png

 

 

Thanks in advance for any help.

 

Regards

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I have the same question (0)
  • johncarloi Profile Picture
    20 on at
    Hello sajarac,
    May I know if you find any solution on this issue? I am encountering the same issue right now, your help would be appreciated. Thank you! 
  • Sajarac Profile Picture
    3,273 on at

    I am going mental with this.

    I did some changes in my adaptive card. The card is working fine But now I am the person who is receiving the error.

    I have unistalled teams. unpublish the bot. etc. 

     

    {
      "id""",
      "messageLink""",
      "error""Couldn't send message to user. Code BadArgument, Message: Failed to decrypt conversation id RequestId : d74ec6a0-f056-4601-8acf-7159e2c9c5db"
    }
     
    Any help please?
     
     
  • Sajarac Profile Picture
    3,273 on at

    Update.

    I guess the issue for this was the computer cache or some kind or files stored on the user computer. The bot was not getting all of the latest updates or was saving previous data.

    the end user uninstall teams , install again and now is able to the the adaptive cards.

    Now, I guess that is better to test and test and test prior to release to avoid all this.

  • Sajarac Profile Picture
    3,273 on at

    Note:

    I guess the bad guy is the "id" and the message "link" ?

    This is a success chatbot

    sajarac_0-1651755994811.png

     

    And this is my coworker bot failure:

    sajarac_1-1651756044786.png

     

     

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