web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / After PVA has answered...
Copilot Studio
Unanswered

After PVA has answered all questions, it jumps to another prior random question

(1) ShareShare
ReportReport
Posted on by 47

I have a PVA asking a few different questions.
Depending on the answers, it goes on different routes of questioning.

The last step in the PVA (regardless of route taken), is to send an e-mail with the data (via a flow).

 

Just before the step of triggering the flow, the PVA asks an unrelated question.
I don't why this is, as is not directed to that question from the current step.

The last step - triggering the flow, involves passing variables to the Flow.
Depending questions/answers during the session, at least one variable is left blank (unentered) as the question doesn't get asked.
Could the issue be that it is going to the 'unanswered' question so that the variable is passed?

If that is the case, then how do I go about fixing this - as I planned to have logic in the Flow to determine which data to be put into the e-mail.


Categories:
I have the same question (0)
  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    hi @justinridge ,

     

    Exactly, today it’s allowed only filled variables, if you send an empty variable your PVA and workflow will stay strange behavior.

     

    We have some ideas today to send an empty variable, but it’s not available yet. You can see better here: https://aka.ms/pva/community/ideas

     

    And you can do a workaround building one workflow per topic with filled variables.

  • atho123 Profile Picture
    4 on at

    Hi @renatoromao

     

    When will this be fixed? Its 2 years we're still facing the same issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the March Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Valantis Profile Picture

Valantis 572

#2
Haque Profile Picture

Haque 154

#3
chiaraalina Profile Picture

chiaraalina 144 Super User 2026 Season 1

Last 30 days Overall leaderboard