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Power Platform Community / Forums / Copilot Studio / Error in variables whe...
Copilot Studio
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Error in variables when transferring to Omnichannel

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Posted on by Estanislao 5

Hi community, I need your help to solve this problem. I have configured my Power Virtual agents chatbot to transfer to Omnichannel for Customer service after a question in the initial greeting.

The idea is that the user's response gives a value to the variable and then take that variable to Omnichannel to do routing to specific queues.

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  • nesrivastava Profile Picture
    nesrivastava Microsoft Employee on at

    hi @Estanislao ,

    This is a gap, and it's in our backlog. However, we're prioritizing this work, but we don't have an ETA on it quite yet.
    Please post your idea here this helps to push this forward. 

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