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Community site session details

Session Id : CKe+vvY4mcZsOAc8Zjlqga
Copilot Studio - General
Unanswered

Fallback

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Posted on 24 Feb 2023 23:50:11 by Microsoft Employee

I am not able to create a trigger phase for Fallback system Topic. How to enable that. I am not seeing in settings the "Fallback".

Please help

I have the same question (0)
  • ragavanrajan Profile Picture
    7,036 Most Valuable Professional on 26 Feb 2023 at 04:06:41
    Re: Fallback

    As mentioned by @peterswimm. Fallback doesn't have a trigger topic meaning if there is no relevant trigger topic found then fallback will be activated. 

     

    Hope it helps.

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    If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

     

     

  • manoj96 Profile Picture
    Microsoft Employee on 25 Feb 2023 at 04:26:43
    Re: Fallback

    There is a way for to have trigger phase for fallback. "To activate the “Fallback” system topic, go to Settings within the editing canvas (click on the cog symbol), then System fallback, and then “+Add”." But i am not seeing in the canvas this feature. I am not sure whether it is due to privilage or anything else need to be done.

  • peterswimm Profile Picture
    Moderator on 25 Feb 2023 at 00:22:30
    Re: Fallback

    Fallbakc is trigged thru the absence of known triggers - there is no way to assign a trigger for a "I don't know". You can however create a topic to redirect to the fallback topic if there is a phrase you want to induce this.

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