entity error: Synonym value cannot be used as an item name

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Posted on 4 Jul 2022 16:54:05 by JenniferK

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I'm creating my first chatbot in Teams. I made an entity called PM tool. It has several items, including one called PMW. While testing my bot I discovered that it recognized PMW but not pmw in user input. That surprised me since natural language rules ought to equate them.

But since they weren't, I added pmw as a synonym to the PMW item. And I got this error: Synonym value cannot be used as an item name. So since I can't add case variations of my item, how do I force the bot to recognize pmw as the PMW item?

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Pstork1 65,999 Most Valuable Professional on 18 Jul 2022 at 18:49:20

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Re: entity error: Synonym value cannot be used as an item name

In my experience the way to avoid case sensitive issues is to always use the full lower case version. Try replacing 'PMW' with 'pmw'. When you use the lowercase version I think you will find it responds to both cases.