How to PIN a custom chatbot on all users Chat screen

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Posted on by smussani

I have built a PVA Chatbot for Teams and have published for all users in my company. I would like to PIN this bot for all users as shown below. Is there a setting that I need to check to auto PIN this bot for all users?

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smussani 4 on at

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Re: How to PIN a custom chatbot on all users Chat screen

Thanks. It worked
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Expiscornovus 31,113 on at

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Re: How to PIN a custom chatbot on all users Chat screen

Hi @smussani,

In the screenshot I see you have pinned an existing conversation with the IT Support Bot. As far as I am aware pinning it like that would be more challenging because the user needs to have a conversation first with the bot.

Alternatively, you could also pin the app itself via a policy:

https://learn.microsoft.com/en-us/microsoftteams/teams-app-setup-policies#pin-apps