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Session Id : LdmGL9i9N74jnKSvJ7teHL
Copilot Studio - Building Copilot Studio Chatbo...
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Agent stopped using Conversational Boosting

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Posted on 4 Apr 2025 12:43:38 by

Hello,

I'm experiencing an issue with my agent in Copilot Studio. It used to work fine, but suddenly the agent stopped entering the topic that uses Conversational Boosting. When I enable Track between topics, I can see that the conversation never reaches this topic at all.

Context:

Now, I’m seeing the following unexpected message:
  • The bot is not using English as the language.

  • The entire flow is built using a customized generative node.

  • Orchestration was previously turned off, but now the toggle for it has disappeared from the UI.

  • A Knowledge base is connected to a SharePoint document library.

  • The agent is published and used in Microsoft Teams.

  • Everything worked as expected until recently.

Using generative AI to select topics / actions is only available for agents using English. Please remove all non-English languages from your agent.

This message never appeared before, and the functionality was working. Could someone please clarify:

  1. What could have triggered this error?

  2. Is this related to a recent Copilot Studio update?

  3. Is there any workaround or a way to enable the generative node for non-English agents (even temporarily)?

  4. Is it possible to restore the Conversational Boosting functionality without switching the bot to English?

Thank you in advance for your help!

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  • w.p Profile Picture
    4,083 on 06 Apr 2025 at 05:14:12
    Agent stopped using Conversational Boosting
    I received the same error message when added an additional language.

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