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Chatbot not displaying new icon

Posted on by 6

Just created a new chatbot for the workplace to help with IT workflow. I added in everything and then made some changes to the name as well as the icon. In the chatbot settings, the icon displays normally. But in the actual Teams chat, as well as viewing the pinned conversation on the side panel, the image does not load. Please help!

 

cwalker365_0-1687544598602.png       

cwalker365_0-1687544732182.png

 

 

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  • cwalker365 Profile Picture
    cwalker365 6 on at
    Re: Chatbot not displaying new icon

    Checking in one more time before I just make a whole new chatbot with no new icon. Please get back with me on this!

  • cwalker365 Profile Picture
    cwalker365 6 on at
    Re: Chatbot not displaying new icon

    Just wanted to follow up on this again. Thank you.

  • cwalker365 Profile Picture
    cwalker365 6 on at
    Re: Chatbot not displaying new icon

    I made sure this was the case. The icon is 192x192 but still won't show up properly. It shows up in the Settings of the chatbot but nowhere else.

    cwalker365_0-1688052206009.png

     

  • Mai_Nguyen Profile Picture
    Mai_Nguyen on at
    Re: Chatbot not displaying new icon

    Please make sure the icon follows the recommendations provided here: https://learn.microsoft.com/en-us/microsoftteams/platform/resources/schema/manifest-schema#icons

    Mai_Nguyen_0-1687993729849.png

     

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