Power Platform Community Forum Thread Details

Hey everyone,

I have been working on a Copilot bot over the summer and I have recently taken a deeper look into the analytics tab and realized that all of the information is off. Everything in the Analytics tab from our total sessions, engagement rate, resolution rate, abandon rate, and CSAT all seem to be incorrect. I have been testing this copilot daily alongside another team member so there have been plenty of sessions between us but our total for the past week is at 7. I have far more than 7 a day. Every other heading I mentioned is off in the same way where although there is a number there, its very incorrect. Even some days like August 20th which should have way more than 20 total sessions apparently has 1. Has anyone has any similar issues to this and has a solution? I have done a lot of research on the internet along with in this community and still haven't found any solution to this.

Here is a picture of my messed up analytics:

Thanks so much,

Tyler

Categories:

Bot analytics

Hi @Tyler_Andrew,

I realize this thread is from a while ago, but I wanted to share an observation from a recent project in case it helps others facing a similar issue.

In my experience, Copilot Studio analytics is mainly designed to provide high-level business metrics, so the data in the Analytics tab (sessions, engagement rate, resolution rate, abandon rate, CSAT, etc.) can sometimes feel limited or confusing when you're trying to perform deeper analysis.

In a recent project where we needed more detailed analytics, we found that Azure Application Insights provided much better visibility.

Copilot Studio Analytics

Good for quick, out-of-the-box business metrics
Shows information such as:
- Sessions
- Engagement rate
- Topic usage
- Resolution rate
- CSAT

Azure Application Insights

Better for in-depth technical diagnostics
Allows tracking detailed telemetry
Supports custom queries using KQL
Helpful for troubleshooting conversations, errors, and performance

So generally:

➡ Use Copilot Studio Analytics for quick business insights

➡ Use Azure Application Insights when you need deeper technical analysis or debugging

Hope this helps anyone running into similar analytics questions.