Barcode Reader - Camera Black Screen / Can't Scan Anything in iPad

Issue: On iPad, when clicked on Barcode Reader button, it launches the preview screen but with no camera view at all, it's totally black screen. The app can't scan anything too, I pointed the camera towards any barcode, it didn't register any scan.

powerapp barcode reader black screen.jpg

Additional Info:

- For this specific iPad, it used to be working fine (same app, can see camera preview, can scan and detect barcodes). Out of sudden, 1 day it decided to not show the camera preview at all.

- For this specific iPad, the camera is working fine with the native default iOS camera app.

- I have 7 other iPhones which use the same app and have no issue with the camera, they all can scan and detect barcode perfectly.

- App ID: 6ce226b4-d8bc-4cda-8823-9c056fe773fa

- Session ID: 2d50298a-54f2-45fe-ab07-dc214a9e0f0a

Tried the following but didn't work:

- Clear cache from Power Apps

- Uninstall and reinstall Power Apps

- Restart iPad

- Disable camera permission, re-enable camera permission

- Made a minor UI update to trigger app update

Categories:

Issue