Hello everyone!
I have an issue where the user is being given the following error when accessing Dynamics 365 for Outlook app:
>Error msg screenshot
The user has the D365 app for Outlook User security role to his user. I have also checked that the Mailbox entity from the Business Management tab (of the mentioned security role) has privileges:
> Mailbox screenshot
I have also added privileges to the Record Creation and Update Rule:
> Record Creation and Update Rule screenshot
(The above 2 with regards to the Mailbox and Record Creation and Update Rule entities were found on the Microsoft support documentation).
The user has the Sales Professional security roles too.
Are there any suggestions or anything that I might have missed, please?
Thank you in advanced,
Marie