Can't publish bot, says topic contains errors but it doesn't

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Posted on by Peter_L

Hey there! Unfortunately I am not able to publish my bot, because one of the topics apparently contains errors.

It also says so in the topic overview list but when I check inside the canvas and the topic checker everything seems to be fine.

How can I fix this?

Thank you so much in advance!

PS: The topic is pretty complex, I don't think it would help to share screenshots here. Especially since the issue doesn't seem to be my flow not working (when I test it, everything also works fine).

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Expiscornovus 31,124 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

@Peter_L, great to hear that it has worked since then.
Peter_L 42 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

I was using the option where the whole user's answer is saved. I think the issue were the characters so, it has worked since then.. Thanks a lot!
Expiscornovus 31,124 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

Hi @Peter_L,

I tried to reproduce the multiple choice question with the same special characters. ~~I wasn't able to reproduce it myself with that type of question.~~ I am able to reproduce the issue.

One error in my Topic

However, no errors according to the topic checker.

What also looks different is the rendering of the answers. I have a blue border around them.

Just to double check. What kind of question are you using. Multiple choice, or a different type?
Peter_L 42 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

That's actually it! Wow! Any way to fix this without having to change the value the condition is based upon?
Expiscornovus 31,124 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

@Peter_L, ah special characters. Maybe they need to be URL encoded or escaped. Let me try and reproduce in my dev tenant.
Peter_L 42 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

I tried to rebuild the whole thing and I know what causes the error.

Some of the text in those conditions is apparently the problem, e.g. if I go from "Dokument(AZ)" to "hzrfneje" it works. But why? And how can I solve this? 😄 I am really confused haha
Expiscornovus 31,124 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

Keep us posted on the progress of your ticket. Keen to know what was causing this.
Peter_L 42 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

Unfortunately not, the issue still persists. I mean it could be that something in my flow is also wrong but I can't figure out what. I've been working a lot with PVA recently and I don't think that this is one of the regular error.

If this is not a bug it must be something that PVA doesn't allow but doesn't mark as an error.
However, I really can't find anything that could cause this 😕
Expiscornovus 31,124 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

Hi @Peter_L,

To clarify, I was talking about opening the authoring canvas of that topic in a different browser. Maybe then the errors render properly?
Peter_L 42 on at

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Re: Can't publish bot, says topic contains errors but it doesn't

Due to security reasons at our company, PVA only works in MS Teams. I guess we will open a ticket, thank you so much!