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My users are unable to log only my canvas app

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Posted on by Benben2

I have shared my canvas app with my users for testing, but they cannot log in to it even though I am able to use their credentials to log in. Does anyone know whether it is because I have a trial version, or is it because they are in a different remote location? Please help me brainstorm/ trouble shoot.

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v-xida-msft on at

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Hi @Benben2 ,

Could you please share more details about your issue?

Do you mean these end users could not sign in your shared canvas app, but you could use their credentials to sign in?

Further , are these users all members or Guest users in your Org?

Regarding the issue that you mentioned, I think your thought is in right direction. Please make sure you have shared your canvas app to these end users. Also make sure there end users all have proper Power Apps license to access Power Apps features (own Office 365 License at least).

In addition, there are some IP Address limits for accessing Power Apps feature, please check the following article:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config#ip-addresses

Also please make sure these end users do not block these Required service for Power Apps in their PC:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config#required-services

Regards,

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Benben2 2 on at

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--So I created this app and shared it with the users.
--Users are able to see the app
-- My landing page of the app requires them to log in with a username and password that I have created in an excel file
-- Whereas I can use the different usernames and passwords to log on, the users cannot.
(Should I remove this landing page / or log in requirement?)

Error accessing A...

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v-xida-msft on at

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Hi @Benben2 ,

Do you mean that you add a Landing screen in your app, where you need to type username and password?

Do you use the LookUp function to validate the entered username and password with that from your Excel table?

Further, have you shared your Excel file resource to these end users?

If you store these username and password in a Excel file, you should also share this Excel file to these end users, then these end users could access the Excel table resource from your shared app.

Actually, Power Apps canvas app inherits data access permission from data source itself. If you want these end users to use your data source in this shared app, you should also share your data source to them.

More details about sharing canvas app resources in Power Apps

Also please make sure these end users have entered proper username and password (which has been recorded in your Excel table already) within the Landing screen.

Regards,

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