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SOLVED - Issue encountered when attempting to use the Re-Wire funcion (Something went wrong) - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

Posted on by 12

I have encountered an issue when using the PVA authoring canvas/screen on a classic bot.

 

When the mouse cursor hovers over the re-wire node the topic canvas goes blank and an error is presenting "Something went wrong" "Please try again or refresh your browser." "Session ID: <id>".

 

I tried multiple devices and users but we are all having the same issue. When I inspect the browser's Console I see an error indicating "DOMException: Failed to execute 'querySelector' on 'Document': '#<number>_default_receptor' is not a valid selector. 

 

*edit: this issue was resolved with MS update

 

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  • admin2711 Profile Picture
    admin2711 19 on at
    Re: Issue encountered when attempting to use the Re-Wire funcion (Something went wrong) - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

    @PDF Yes this seems to be resolved at my side as well. Thanks

  • PDF Profile Picture
    PDF 12 on at
    Re: Something went wrong - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

    MS product team has rolled out a fix for this issue. It appears to be resolved on my end. Maybe you can try in your canvas to see if the issue is also fixed?

  • PDF Profile Picture
    PDF 12 on at
    Re: Something went wrong - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

    A ticket has been opened with MS and I will update this post with any resolution updates.

  • admin2711 Profile Picture
    admin2711 19 on at
    Re: Something went wrong - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

    @PDF Facing same issue while trying to rewire topic with a question in the workflow.

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