Unanswered

SOLVED - Issue encountered when attempting to use the Re-Wire funcion (Something went wrong) - DOMException: Failed to execute 'querySelector' on 'Document' (Chatbot classic)

(0) Share

Report

Posted on by PDF

I have encountered an issue when using the PVA authoring canvas/screen on a classic bot.

When the mouse cursor hovers over the re-wire node the topic canvas goes blank and an error is presenting "Something went wrong" "Please try again or refresh your browser." "Session ID: <id>".

I tried multiple devices and users but we are all having the same issue. When I inspect the browser's Console I see an error indicating "DOMException: Failed to execute 'querySelector' on 'Document': '#<number>_default_receptor' is not a valid selector.

*edit: this issue was resolved with MS update

Categories:

General topics

Something went wr...

I have the same question (0)

All responses (4)

Answers (0)

admin2711 37 on at

Like (1)

Report

@PDF Facing same issue while trying to rewire topic with a question in the workflow.

Was this reply helpful? Yes No
PDF 12 on at

Like (1)

Report

A ticket has been opened with MS and I will update this post with any resolution updates.

Was this reply helpful? Yes No
PDF 12 on at

Like (0)

Report

MS product team has rolled out a fix for this issue. It appears to be resolved on my end. Maybe you can try in your canvas to see if the issue is also fixed?

Was this reply helpful? Yes No
admin2711 37 on at

Like (1)

Report

@PDF Yes this seems to be resolved at my side as well. Thanks

Was this reply helpful? Yes No