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Power Platform Community / Forums / Copilot Studio - Bot Extensibility / How do I get the conve...
Copilot Studio - Bot Extensibility
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How do I get the conversation history of the chatbot?

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Posted on by AlderM 8

I realize that the copilot chatbot has a default system variable for retrieving the last message sent through System.Activity.LastMessage, but I am looking for all previous messages from both the user and bot. On Topic Escalation, I would like to send the chatbot's entire conversation history with the user to Zendesk API to create a support ticket. How would I accomplish this?Screenshot 2024-02-20 123025.png

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Bot Framework
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  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: How do I get the conversation history of the chatbot?

    There are two documented patterns that would allow you to do that:

     

    Manage a global variable: Solved: Re: Integrate a PVA chatbot with Azure OpenAI Chat... - Power Platform Community (microsoft....

     

    Access the transcript using Directline: Solved: I want to retrieve user bot conversations using di... - Power Platform Community (microsoft....

  • AlderM Profile Picture
    AlderM 8 on at
    Re: How do I get the conversation history of the chatbot?

    im using the second option. i see in the last step he mentions using a PowerFX function to isolate the messages. What would this function look like? First time hearing of this language and havent had much luck getting it to work. I wan to create a string similar to how is adaptive card looks. but i want it to be a string that id be sending as a body in my zendesk api call

  • FrankBiondo Profile Picture
    FrankBiondo 4 on at
    How do I get the conversation history of the chatbot?
    Two dead links in the accepted answer. Does anyone have an updated set of links? I'm facing this challenge. Need to capture the bot response within the session into a global variable along with the System.LastMessage.Text... how is there not a System.BotLastMessage.Text.

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