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PVA will be time out

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Posted on by Community Power Pla...

Hi everyone,

I’m facing a problem regarding PVA timeout. Bot will display the following message if user has not interact with bot for a while:

I would like to know the time interval that triggers the message.

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Jcook 7,781 Most Valuable Professional on at

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Hello @Anonymous

What do you mean by timeout? Are you referring to the “session” the bot is with the user?

session ends for one of the following reasons:

The user ends the chat session. When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

The session is longer than 60 minutes. The first message that occurs after 60 minutes starts a new session.

The session has more than 100 turns. A turn is defined as one exchange between a user and the bot. The one-hundred-and-first turn starts a new session.

Thanks!

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Community Power Pla... on at

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Hi @Jcook ,

Thanks for your reply, I have adjusted the description. Please take a look.

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ENjoroge 26 on at

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@Jcook thanks for the suggestions above.

I dont seem to have seen anywhere this is documented.Could share share

I would like the bot to begin a new session if the user has not interacted with the bot for X minutes and automatically start the greetings topic or start over.

Will appreciate your help.
Thanks.

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ariccia79 42 on at

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Hi Jcook,

can I handle this in my PVA using some default function?
Or maybe I can handle this calling a flow which output to myVar the beginning datetime of the conversation and I should check if it's been 30 or 60 minutes since the last message 🤔

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