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Hi everyone,
I’m facing a problem regarding PVA timeout. Bot will display the following message if user has not interact with bot for a while:
I would like to know the time interval that triggers the message.
Hello @Anonymous
What do you mean by timeout? Are you referring to the “session” the bot is with the user?
session ends for one of the following reasons:
The user ends the chat session. When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.
The session is longer than 60 minutes. The first message that occurs after 60 minutes starts a new session.
The session has more than 100 turns. A turn is defined as one exchange between a user and the bot. The one-hundred-and-first turn starts a new session.
Thanks!
Hi @Jcook ,
Thanks for your reply, I have adjusted the description. Please take a look.
@Jcook thanks for the suggestions above.
I dont seem to have seen anywhere this is documented.Could share share
I would like the bot to begin a new session if the user has not interacted with the bot for X minutes and automatically start the greetings topic or start over.
Will appreciate your help.
Thanks.
Hi Jcook,
can I handle this in my PVA using some default function?
Or maybe I can handle this calling a flow which output to myVar the beginning datetime of the conversation and I should check if it's been 30 or 60 minutes since the last message 🤔
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