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Power Platform Community / Forums / Copilot Studio / I need to end the chat...
Copilot Studio
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I need to end the chat session and start new chat session with the new directline token I receive in iframe embed code of chatbot integrated with custom web application

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Posted on by 71

I need to end the chat session and start new chat session with the new directline token I receive in iframe embed code of chatbot integrated with custom web application

 

<iframe

              height="100%"

              title="Quick Menu"

              src={'https://web.powerva.microsoft.com/.../webchat?__version__=2&user=${user}&token=${directLineToken}'}

            ></iframe>

 

 

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  • Umianta Profile Picture
    290 on at

    Hi @Karishma2805998 

     

    To conclude the chat session using the direct line approach, you can develop a custom solution as outlined below:

    1. Create a topic with an "Event received" trigger.
    2. Within this topic, incorporate a node to end the session.
    3. From the client-side script, transmit the event to trigger this custom topic.

    Umianta_0-1713464568582.png

     

    If my response has addressed your query, kindly mark your post as Solved.

    If you found my response helpful or it provided you with a direction to proceed, please give it a Thumbs Up. Your Kudos are appreciated. You can accept multiple posts as solutions.

    If you're still encountering any issues or challenges, please don't hesitate to inform me so I can assist you further. I'm here to help.

    Cheers ,

    Umesh Khandelwal

  • Karishma2805998 Profile Picture
    71 on at

    But End conversation was not ending the chat session normally. On the same browser tab when I logout my custom web site and login again with different user, the chatbot holds the previous user's chat messages and session.

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