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Power Platform Community / Forums / Copilot Studio / Go To Step is not work...
Copilot Studio
Answered

Go To Step is not working in PVA

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Posted on by 17

Hi Team,

 

I am trying to navigate to different step to by using Go To Step, but its not working. Attached Snapshot

 

Please help !! this is blocker

 

Thanks,

Santhosh

GoToStep_Issue.JPG
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I have the same question (0)
  • HenryJammes Profile Picture
    Microsoft Employee on at

    Hi @santhoshj,

     

    This is a known issue for which a fix is currently being rolled out.

     

    In the meantime, you can use the code editor view to insert the 'Go to step' node.

    E.g.:

     

        - kind: GotoAction
          id: Ghg73G
          actionId: setVariable_hLJOnB

     

    Henry

  • santhoshj Profile Picture
    17 on at

    Hi Henry @HenryJammes !! 

     

    Thanks for your response.. I have tried this..  (added this piece of code as shown below. (goToAction))

     

    santhoshj_0-1688959740739.png

     

     

    As a result, i am able to see the flow updated with this goToAction activity. (attached below)

     

    santhoshj_1-1688959839522.png

     

    But final output, its not working as expected. When i test it, its not going back to main question activity. 

    Also another unexpected error when chat is giving response

     

    santhoshj_2-1688959984804.png

     

     

    It would be really great if you any help us, since this a blocker for building chatbot for our app.

     

    Waiting for your reply.

    Thanks 

    Santhosh

  • Verified answer
    Robulane Profile Picture
    Microsoft Employee on at

    I think you have this loop because the question is skipped. Right now, the question is skipped by default if the variable already has a value. To change this behavior, you can open question properties and choose "Ask every time"

    Robulane_0-1688972771719.png


    In the future we are planning to change the default behavior to always ask if the question is executed the second time.

  • JackGorman21 Profile Picture
    5 on at

    Hi there, this is not working for us either.

    Is there any indication of when the fix will be rolled out?

    This worked fine in the old version.

    Thank you. 

  • Robulane Profile Picture
    Microsoft Employee on at

    "Ask every time" should already work. If your question is not asked when "Ask every time" is selected, please create a ticket to customer support, it requires investigation.

  • santhoshj Profile Picture
    17 on at

    Thank you so much !!! This worked for us.. 

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