Skip to main content

Notifications

Copilot Studio - Bot Analytics
Unanswered

PVA bot follows "old" topic structure instead of new

(0) ShareShare
ReportReport
Posted on by 6

Hi,

We've created a basic bot to test and integrate with MS Teams. Once it worked we set about extending the bots capabilities. We did so by taking existing topics and adding more options to the Question type nodes. We also linked "Options for user" to new messages and linked that to redirect to new topics. But, in testing, and even after publishing, the bot still answers according to the "old" structure and does not seem to follow the new structure. When we "track between topics" (a great feature btw) it is clear that the bot "gets lost" and loses the track.
Is there a way to A) reset the bot so that it rebuilds its history based on the updated structure, or B) a way to list all failures/wrong answers and train the bot where it should have gone in each case?
Thanks

  • rschoeman Profile Picture
    rschoeman 6 on at
    Re: PVA bot follows "old" topic structure instead of new

    Hi,

    Yes all topics are ON. I eventually deleted most of the topics or parts of them and created new options. That seemed to do the trick and all seem to be working now.
    It's a great feature that if you delete a node, the entire structure below it doesn't disappear but hovers at the top so you can re-link again.

  • CU22081450-0 Profile Picture
    CU22081450-0 on at
    Re: PVA bot follows "old" topic structure instead of new

    Hi @rschoeman ,

     

    You can see this topic: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Forum/Republishing-a-bot/m-p/415249#M230

  • Gitika Gupta Profile Picture
    Gitika Gupta on at
    Re: PVA bot follows "old" topic structure instead of new

    Hello,

    Thank you for reporting the issue. Can you confirm that your topics are turned 'On'? They need to be 'On' in order to trigger. You can check Status on the Topics tab. 

    Thanks

    Gitika

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,691

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 65,019

Leaderboard

Featured topics