Power Platform Community Forum Thread Details

Chat Transcript CSV's doesnt contain the whole answer for medium-long sessions

Hi everyone, I have a question regarding downloading and looking into the CSV transcripts of a session between a user and the robot (Copilot studio) writing together.

If there are long correspondances between the robot and human in a session, and I want to download the whole session, in the actual CSV the correspondance is cut off if the chatting is too far - an example is:

Human says: How to I install additional methods?

Bot says: To install additional methods when you only have the standard methods follow these steps:1. Close the control software (Chronos/HyStar).2. Choose the appropriate folder from the Windows Start menu based on the software being used on the E...;

This happens when the question from the human is like the 4th or 5th question, that the ChatTranscript becomes so long and then it cuts off suddenly.

It's hard for me to see what the bot is actually writing, when it cuts off the answer mid sentence when I look into the Sessions CSV File.

I have already tried to open the Sessions CSV file in various programs such as Notepad/Excel/TextEdit/Numbers and it still doesnt show me the whole correspondance to minor frustration.

Any solutions so you can see the whole transcripts with longer sessions between a human and copilot studio?

Thanks in advance!

Categories:

General

Quick Links

Leaderboard