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Power Platform Community / Forums / Copilot Studio / How do PVA calculate t...
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How do PVA calculate the average for session analytics(Escalation Rate, Abandonment Rate, Resolution Rate) in PVA chatbot.

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Posted on by admin2711 37

How do PVA calculate the average for Escalation Rate, Abandonment Rate, Resolution Rate, Engagement Rate in PVA chatbot.

admin2711_0-1705570379591.png

 

 

Thanks,

Admin 2711

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Bot analytics
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